Why we build it this way 9 min read
The seven-minute call
Older people do not want a companion. They want their own family. Almost every product built for lonely parents gets this backwards, and the mistake is expensive - not in money, in the thing it was supposed to fix.
The call happens on Sunday. It lasts about seven minutes. You ask how she is and she says fine, because the honest answer takes forty minutes and she can hear that you are in a car, or a kitchen, or an airport. You ask about her knee. She asks about the children. Somebody has to end it, so one of you does, warmly, and then you carry a small weight around for the rest of the day and she sits in a quiet flat until next Sunday.
Nothing about that is anyone’s fault. You live in another country. The time difference eats the evenings. She would never say she is lonely, because saying it out loud would make it your problem, and protecting you from her loneliness is the last job she has left.
Keep reading → Where the seven minutes came from